We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality. The company shall not be liable for any unforeseeable failure or delay in performance of its obligations under this Agreement arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God.
Privacy Policy Info

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We have made and continue to make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your own responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

By using our website you hereby consent to our privacy policy and agree to the terms and conditions set out herein.

We may amend or modify the products detailed, contents and/or the terms and conditions of this website and your access and use thereof as may be necessary from time to time.

You acknowledge and agree that all copyright, software, designs, trademarks and other intellectual property and material rights relating our products and this website as detailed on this website shall remain at all times our property. All such intellectual property is protected by federal law. This intellectual property and content herein contained may be accessed by you for non-commercial purposes only. You are not permitted to copy, modify, publish, transfer, create from, commercially exploit otherwise use, in whole or in part, any software, products and/or services herein contained/detailed.

This website may not be used in any manner that could damage, disable, overburden or impair this website or products contained herein. For further information, please contact us via Email For Product Details at care@vonalzo.comand For Careers information Mail us at info@coceptualdive.co.uk Call us at: +44 7454671693

PRIVACY POLICY

This brand is a member of the Vonalzo USA family of brands. When we say “Us,” “Our,” “We,” or “Vonalzo,” we are referring to Vonalzo USA S/D, Inc. This Summary Privacy Notice supplements our Privacy Notice by providing key information to you about how we collect and use personal information about you. This Summary Privacy Notice is for consumers in the United States only.

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Our detailed Privacy Notice describes the types of personal information we collect from you directly, from your interactions with us (on our websites, mobile apps, and digital tools (collectively, “Sites”) and advertising), and from third parties; how we use it; how we protect it; and your rights as our consumer. For residents of the State of Washington, our Washington Consumer Health Data Notice applies to personal information defined as ‘consumer health data’ subject to the Washington State My Health My Data Act.

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Visitors from other countries should visit the Vonalzo brand site for your part of the world. There is a separate privacy notice located on the Vonalzo Careers website for job applicants and a separate Business Customer Privacy Notice for individuals who engage with Vonalzo in a professional capacity. Our contact details are available at the end of the detailed Privacy Notice in the “How to Contact Us” section.

What Types of Personal Information Do We Collect and for What Purposes?

The personal information that we collect about a specific person will depend on, for example, our relationship or interaction with that person. We collect personal information that you provide to us, from your engagement with our brand Sites and platforms, advertising, media; from third parties who have your permission to share it with us; and automatically collected (such as through cookies and other similar technologies).

CATEGORIES OF PERSONAL INFORMATION

We collect various categories of personal information to provide and improve our services. These include identifiers such as your name, postal address, telephone number, mobile number, online identifiers like cookie IDs and MAC addresses, Internet Protocol address, email address, account name or username, social handle or moniker, and device identifiers. We also gather internet or similar network activity, which encompasses your browsing history, account login information, search history, and details about your interactions with websites, applications, or advertisements, along with smart device and sensor data.

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In terms of payment information, we collect credit or debit card details and other information necessary to process payments and prevent fraud. Additionally, we collect legally protected characteristics, which include characteristics of protected classes or groups under state or federal law, such as age (40 and over), race, ethnicity, national origin, sex, gender identity, gender expression, and marital status.

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We combine information that we collect via one method (e.g., from a website or our digital advertising) with another method (e.g., an offline event). For example, if you have an account with us and are logged in, or otherwise provide personal information like an email, we associate information we observe about you with other information you or a third party provide to us. We do this to get a more complete view of your preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products.

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Our sites and services may, including using artificial intelligence (such as machine learning, deep learning, computer vision, or generative AI), process personal information automatically to generate responses. When you interact with certain of our sites and beauty tools, such as Virtual Try-On tools and other virtual beauty tools available on our sites, we collect inputs directly from you, as well as inputs we observe or collect automatically or obtain from third parties, to generate personalized outputs and for other purposes disclosed in this Privacy Notice.

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A more detailed description of the information we collect and how we use this information is available in the “How We Collect and Use Personal Information” section of the detailed Privacy Notice.

When Do We Share Personal Information?

We share personal information with third parties (vendors, agencies, and businesses) that help us run our sites, our business, and retail our products to further Vonalzo beauty mission. We may disclose information to our service providers, to complete a transaction requested by you, when required by law or authorities, and in the event of a sale or reorganization of our company. Some of our virtual beauty tools use VONALZO OpenAI services. The VONALZO OpenAI service includes content monitoring and abuse monitoring features. To detect and mitigate abuse, VONALZO OpenAI stores all prompts and generated content for up to thirty (30) days to review prompts for abuse where it is accessible by human reviewers. More information is available about how we share personal information about you in the “How We Share Personal Information” section of our detailed Privacy Notice.

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We do not ‘sell’ (as ‘sell’ is traditionally defined) personal information about our consumers. We do not make available or provide consumers’ names, phone numbers, addresses, email addresses, or other personal information to third parties in exchange for money. Like many companies, however, we do share or make available personal information we collect with third parties to facilitate our advertising, including providing you with personalized advertising from us about our products and services on other third-party sites or online applications. In some US States, this type of activity is considered (1) a ‘sale’, (2) a ‘share’ or ‘use’ of personal information for targeted advertising, or (3) both, and subject to a right of opt-out.

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For example, some third parties allow us to serve consumers with online promotions by sending identifiers or contact information (e.g., email, phone number, other identifiers (cookie ID, device ID, pseudonymous ID)) we have collected to the third party. The third party compares the identifiers or contact information to identifiers in its own database, and, if there is a match, we can use this information to optimize our advertising campaign(s), choose whether or not to serve an advertisement to the matched individual on a third-party site or platform, and measure the effectiveness of our advertising. We can also send this information to adtech providers (like demand side platforms) that help us serve advertisements to you on third-party sites or online applications that participate in online auctions of their ad inventory.

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Additionally, we make available personal information to third parties through our use of cookies and other similar technologies on our Site. For example, we share or make available online personal information with third parties such as social media platforms or other marketing service companies to optimize our marketing campaigns, help us display ads for our goods and services on third-party sites, and measure the effectiveness of those ads on such third-party sites. These companies use personal information to improve their own products and optimize their own ad targeting systems.

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To exercise the right of opt-out where available in your jurisdiction please use one or more of the following:

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Visit the “Your Privacy Choices” link on the footer of Our Site to submit a request regarding offline (non-browsing) personal information.

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Click on “Online Preferences” link on the footer of Our Site and change the setting regarding online (browsing) personal information.

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Enable a browser-based opt-out signal such as the Global Privacy Control. Where required by applicable law We will treat browser-based opt-out signals as requests to opt-out of the sale/sharing (or use) of personal information for targeted advertising for Your browser. If you are logged-in to Your account (where available), We will associate the browser-based opt-out signal with Your account and apply it to offline personal information.

How Long Do We Retain Personal Information? 

We will retain personal information about you for so long as your account is active, you engage with us, as needed to provide you services, and as necessary to comply with our legal and/or regulatory obligations, to resolve disputes, to manage our rights, and to enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter / X. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

Detailed Privacy Notice Table of Contents 

We will retain personal information about you for so long as your account is active, you engage with us, as needed to provide you services, and as necessary to comply with our legal and/or regulatory obligations, to resolve disputes, to manage our rights, and to enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter / X. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

How We Collect Personal Information

We obtain personal information from the following categories of sources. We combine personal information that we collect from one method (e.g., from a website or digital advertising engagement) with another method (e.g., an offline event). For example, if you have an account with us and are logged in, or otherwise provide personal information like an email, we associate information we observe about you with other information you or a third party provide to us. We do this to get a more complete view of preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products.

Personal Information You Provide

We (directly or by third parties on our behalf) collect personal information you provide to us directly when you interact with us. For example:

  • Account Creation and Management: We collect personal information during the creation or management of an account with us. When you sign up for an account, you will need to provide certain information about yourself, such as your name and email address. You may provide other personal information. You may also be able to register and log in to our sites or chat features using your social media account, such as Facebook or Google. These platforms may ask your permission to share certain information with us (e.g., name, gender, profile picture), and all information is shared subject to their privacy policies. You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.
  • Newsletter and Marketing Subscriptions: We collect and use personal information when you subscribe to receive our marketing communications.
  • Purchase and Order Management: We collect and use personal information when you purchase products or services from us, whether on our sites, in one of our retail locations, or otherwise. This includes payment details to complete a purchase.
  • On Our Social Media Platforms: We collect and use personal information you publicly post on social media platforms or when you mention us on social media platforms.
  • Promotions: We collect personal information during your participation in a competition, game, contest, promotional offer, sample request, or response to a survey.
  • User Generated Content: When you submit content (such as images or ratings and reviews) on one of our sites, or you agree to allow us to re-use content you posted on social media, we may ask you to participate in a survey or general research. If you choose to take part in these, you may provide personal information in connection with your response.
  • Use of Our Sites and Services: When you provide personal information while using our sites, such as completing forms or using services on our sites. For example, if you use a chat feature on our sites, we (and a third-party provider of chat software who provides us with services) collect personal information you share during the interaction, interactions with our chat tool, and transcripts of the chat conversation. You may use other features of our sites that may ask you to grant permission to access the camera or other features of your computer or mobile device, for example, to enable augmented reality features we make available. If you use one of our virtual try-on features, we may collect and store your image(s), for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile. If you use one of our online beauty tools, we may collect, capture, possess, store, or obtain the picture you provide, and data obtained or created from your picture (including the automated recognition of various facial landmarks that might qualify as biometric data, biometric information, or a biometric identifier under various laws).
  • Customer Service: When you ask questions relating to our brands, our products and their use, or your purchases or account.

Personal Information We Observe or Collect Automatically

We (directly or by third parties) collect personal information we observe about you in our physical locations or on our sites. For example, we (or third-party companies like Google) collect personal information automatically when you use or visit our sites, install and use our mobile apps, view our advertisements, interact with our emails or other communications, or use our products and services. This personal information is collected through a variety of technologies, such as cookies, Flash cookies, JavaScript tags, software development kits, application program interfaces, web beacons, and other technologies described below. Information collected via automated means includes identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), geolocation, commercial information, and internet or network activity (e.g., clickstream data, such as browsing and search history, other interactions with our sites). We combine personal information collected automatically with personal information we already have about you.

Cookies and Other Technologies

Our sites, applications, email messages, and advertisements may use cookies and other technologies such as pixel tags, web server logs, server-side tracking, and web beacons. These will collect online activity data such as the date and time you visit the site, duration of access, browser or app version used, URLs you come from and go to, and how you used our site or interacted with emails and other messages. These technologies help us:

 

How We Use Your Information

We use the personal information we collect to:

  • Browse our site and use its features.
  • Remember your information so you do not have to re-enter it.
  • Track and understand how you use and interact with our sites.
  • Tailor the sites and our advertising around your preferences.
  • Measure the effectiveness of our advertising.
  • Manage and measure the usability of the sites.
  • Understand the effectiveness of our content.
  • Otherwise enhance the sites and our beauty offerings.
  • Protect the security and integrity of our sites.

Our emails include pixels to determine whether you open and interact with them. Our sites also use cookies and other technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminders (including messages via SMS).

Mobile Services/Apps and Devices

We (directly or by third parties on our behalf) use technologies that collect information from your phone when you use our mobile apps or our ‘smart’ devices in your home. This information could include your mobile phone or other device identifiers (including a mobile phone identifier such as iOS IDFA and Android Advertising ID, Bluetooth ID, or other device identifier), information about your phone or other device’s operating system, how you use the app or device, and your physical location. Certain of our mobile apps and tools offer opt-in geo-location services and push notifications:

Geo-location services:

Provide location-based content and services, such as store locators, local weather, promotional offers, and other personalized content.

Push notifications:

Can include discounts, reminders, or details about local events or promotions. Most mobile devices allow you to turn off location services or push notifications.

If you turn on location services, we (or a third party on our behalf) may collect location information, including information about the Wi-Fi routers closest to you and the cell IDs of the towers closest to you to provide location-based content and services. Additionally, most mobile devices will allow you to disable sharing or reset some device identifiers.

In-Store Analytics; Call-Recording

We (directly or by third parties on our behalf) may use certain in-store wireless services (such as Wi-Fi networks and Bluetooth beacons) and cameras to automatically collect information about visitors to our stores:

  • Wi-Fi routers: Capture certain data from mobile devices that interact with the router, including information about your mobile device (such as a MAC Address, signal strength data, and location of the device capturing the information).
  • Bluetooth beacons: Small devices that broadcast a Bluetooth signal to map nearby Bluetooth-enabled mobile devices. We may use the data collected from these in-store wireless services to provide operational insights such as foot traffic volumes and how customers move through our stores.
  • Cameras: Used in and around our retail locations for operational and analytics purposes such as measuring traffic patterns. Cameras are also used for safety, fraud detection, theft and loss prevention, and security.
  • Customer service calls: Recorded for quality assurance, maintain transcripts of chats using our chat tools (provided by a third party), and logs of your interactions with our automated phone system and our chat bots.

Personal Information Received from Third Parties

We receive personal information from third-party sources to update or supplement personal information you provide or that we collect automatically. We combine this personal information with personal information we collect either automatically or directly from you.

  • Affiliates: We receive or have access to personal information from other companies and brands under common ownership with us, as well as our ultimate parent company Conceptual Dive.
  • Other Users or Individuals who use Our Services: For example, we operate and manage refer-a-friend or similar programs, where we collect email addresses and other contact information about you if a person invites or refers you.
  • Service Providers: Our service providers that perform services on our behalf collect personal information and share some or all of this personal information with us. For example, if you provide us with permission to store payment information in your account, we will receive a tokenized version of the credit card back from our payment processor, and your credit card issuer may provide us with updated payment information in connection with the credit card issuer’s account update service.
  • Social Media; Authentication Services: You can engage with our brands, use chat or try-it-on features, applications, and log into our sites via social media platforms, such as Facebook (including Instagram) or Google. If you link, connect, or log in to one of our sites with a third-party service (e.g., Facebook, Google), we collect personal information you share with us, or that the social media platforms share with us. When you engage with our content on or through social media or other third-party platforms, plug-ins, integrations, or applications, these platforms may ask your permission to share certain information with us (e.g., name, gender, profile picture, likes, interests, demographic information). Such information is shared with us subject to the third-party platform’s privacy policy. You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.
  • Transactions You Have Requested: We receive personal information about you from third parties to complete a transaction you have requested. For example, if you checkout with PayPal, we will receive information back from PayPal to complete the transaction.
  • Other Sources: We collect personal information from publicly available sources, third-party data providers, or through transactions such as mergers and acquisitions. For example, we validate postal address information using third-party services or third parties provide us with additional information about you. We combine that information with other personal information we maintain about you.

What Personal Information We Collect & Use

Examples of the categories of personal information we use, and why and how we use them, are outlined below. Other members of the Dejavu Find Group may access personal information about you when they perform services on behalf of Dejavu Find and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice.

Examples of Processing Activities

  • Account Management: We collect and use personal information to create, manage, and administer Your account or loyalty program membership. You will need to provide basic identifiers and contact data to create an account. You may need to provide a password (depending on whether You register using an email address or use a social login provided by Google or Facebook. You may provide other personal information in connection with Your account (such as preferences data, physical characteristics, health-related information, payment data (e.g., save a payment method to Your account), user generated content, or audio/visual data (e.g., add a picture to Your Account)). We associate other personal information We collect about You with Your beauty profile to help Us understand Your interests and preferences.
  • Product Fulfilment: If you purchase products or services from Us we will collect and use personal information about You to:
  • Manage Your order(s).
  • Fulfil orders, and/or complete transactions You request.
  • Process Your payments.
  • Provide You receipts and order confirmations/updates.
  • Track gift certificate values and/or redemptions.
  • Manage and process returns (which may require government identifiers) or disputes related to an order.

    Recurring Orders & Subscriptions
    On some products, you may elect to participate in a recurring order or subscription program. We (and third parties acting on our behalf) will process personal information, such as product code, SKU, frequency, email address, next order date, saved payment information, and shipping information to manage your recurring order or subscription. A saved payment method on file with us is required for recurring/subscription orders.
    We use third-party payment service processors to handle and process payments. If you agree to save a credit card to your account, we will receive tokenized payment information from our third-party payment processors.

    Other Transactions
    We will also collect and use your personal information to complete other transactions you have requested, such as facilitating payment, shipping, and rewards from your selected third-party providers (e.g., PayPal, Apple Pay). We may also inform you when a product you wanted is available or process a donation at the time of your purchase.

    In-Store & Online Services
    To provide you with requested services or complete transactions, we may collect and use personal information. For example, to:

  • Allow you to virtually try on products.
  • Analyze your beauty characteristics to recommend appropriate products and routines.
  • Show you the nearest store locations that sell our products.
  • Allow you to schedule appointments for in-person or virtual consultations with beauty advisors.
    You may choose to provide physical characteristics or health-related information for these services. If you use a virtual try-on feature or beauty tool, we may collect, store, or obtain images and data inferred from them (which could include biometric data, skin concerns, or demographic information).

    • Site Functionality
      We collect and use personal information to ensure proper functionality of our sites and services, including:

    • Displaying content correctly.
    • Allowing you to add items to your cart and make purchases.
    • Enabling login and keeping you logged in.
    • Customizing your experience based on preferences such as language, screen resolution, and font choices.
      This information helps us improve our sites and troubleshoot issues to enhance your user experience.
    Personal Information We Collect

    • Examples of the personal information we may collect and how we use it include:

    • Identifiers: Name, email, postal address, social media handles, and device identifiers (e.g., IP address, mobile ad identifiers).
    • Contact Data: Home address, shipping address, phone numbers, email addresses.
    • Payment Information: Credit/debit card numbers, payment method details.
    • Physical Characteristics: Data about your skin type, hair color, eye color, and other beauty-related details.
    • Health Data: Information regarding skin conditions (e.g., acne, rosacea) collected for beauty services or product recommendations.
    • User-Generated Content: Text, videos, images, ratings, reviews, or other content you provide.
    • Commercial & Purchasing Data: Order details, transaction history, products considered or purchased, loyalty status, and rewards.

    • Characteristics of Protected Classes
      We may collect demographic data such as age, gender, race, ethnicity, birthday, or household information, some of which could be subject to protections under law. In some cases, biometric data may be collected as well, depending on the service or feature you interact with.

     

    How to Contact Us
    If you have any questions about our Privacy practices, please contact us at:

    • Whatsapp: VONALZO Customer Care +447454671693
    • Address: 18 West Bute Street, CF105EP, Cardiff, United Kingdom.
    • Re: vonalzo.com Privacy and Cookie Notice
    • Telephone: +44-7454671693

    Or send us an e-mail with your request here.